Have a question? We have answers.

We've been closely monitoring orders shipped via our Standard Shipping option recently and the vast majority of packages are being successfully delivered within 2-4 weeks. 

Despite the improved situation, please do expect up to 1-3 weeks shipping delay. If you need the parts urgently, we still recommend choosing DHL Express option at checkout, which we are offering at a discounted rate. Stay safe and happy modding everyone!

8th Apr 2020: Due to the on-going Covid-19 pandemic, we have been advised by our shipping partner that there will be extensive delays for all packages shipped via our Standard Shipping option.

To make it easier for all of you to receive your packages in a timely manner, we will be heavily subsidizing our DHL Express Shipping fees for our international customers. We've decided to absorb a percentage of the shipping fees to make it more affordable for you to get your packages safe and quickly.

DHL Express Shipping Fees (After discount)

• Orders below USD70: USD12 for DHL Express Shipping
• Orders from USD70 to USD140: USD5 for DHL Express Shipping
• Orders above USD140: FREE DHL Express Shipping

The discounted Express Shipping fees will be automatically shown when you check out.

Our Standard Shipping option will still be available for some territories. We heavily discourage you from selecting this option if you want to receive your package in a timely manner, and we cannot be held liable for packages that face delays if you select this shipping option.

We encourage you to select our DHL Express shipping option as this will ensure that your package gets to you with no delays. We are currently subsidizing our Express shipping option, to make it a more affordable option for our customers.

Our Standard Shipping option has been suspended for some countries due to countries having postal suspensions, please refer to the DHL link below for the latest updates on countries that are still currently under postal suspension:

https://www.dhl.de/en/privatkunden/kampagnenseiten/coronavirus.html#international

Due to high shipping cost, DHL Zone 7 countries are not applicable: Albania, Bahrain, Iceland, Israel, Moldova, Saudi Arabia. Do contact us if you are from these countries and would like to make a bulk purchase, and we may be assist with a discounted Express Shipping rate. 

Addresses deemed 'Remote Areas' by DHL Express that incurs a significant surcharge are also not applicable to the Express Shipping subsidy. If your address falls under this category, our customer support team will reach out to inform you of your shipping options.

Yes, business is as usual. We've been fortunate enough to not have our operations affected by the current circumstances.

However, do note that there may be delays in shipping times as all carriers are currently operating within a tighter bandwidth. If you would like to circumvent these delays, it's best to opt for our Expedited Shipping option.

Discount codes may not be combined/stacked with other cart discount or promotions. For example, if you purchase a discounted case and bezel bundle, you will not be able to apply another discount code on top of that, as an automatic discount has already been applied to your cart.

Discounts are applied before shipping, handling, and tax. Some exclusions may apply.

We try our best to ensure that items that go out of stock are restocked as soon as possible. On average, you can expect it to take a few weeks for a product to be restocked. We are actively working on reducing this lead time.

In the meantime, we suggest that you sign up for restock notifications by tapping the "Notify Me When Available " button on the product page. This way, you'll receive an email as soon as the product is back in stock.

All orders placed on our store are usually shipped out within the next business day.

We don't want to keep our customers waiting, so we try to ship out all orders as soon as we can. As such, we are unable to accommodate requests to change items in your order, or change the shipping option.

Please reach out to us as soon as possible if this happens - we will try our best to get your delivery address updated. 

As soon as your order has been shipped out by our fulfilment partner, you'll receive an automated email notifying you of this. If you do not see this email in your inbox, do check your spam folder.

To check the latest tracking updates of your package, please refer to the shipping confirmation email that you've received. You'll be able to find the tracking link in this email.

Drop us a message at https://www.namokimods.com/pages/support ASAP - as long as your order has not already been processed, we will be able to assist in order cancellations.

We strive to ensure that all our products are QC-ed properly before shipping them to our customers.

However, in the event that something slips through the cracks, please contact us at https://www.namokimods.com/pages/support as soon as you notice that you've received a faulty item. Do note that we cannot be held liable for products that are damaged as a result of installation error.

Contact us at https://www.namokimods.com/pages/support as soon as you notice that you've received an incorrect product.

Yes, we ship internationally.

For orders below USD30, shipping cost will be calculated when you're checking out.

For international orders above USD30, international standard shipping is FREE.

We offer FREE expedited international delivery (2-3 business days) as an option to customers who purchase in excess of a certain amount. Customers in North America, Asia and Australasia enjoy free expedited shipping on all orders above USD150. Customers from other parts of the world will qualify for free expedited shipping for orders above USD200.

Our expedited shipping option should reach you within 2-3 business days.

For Singaporean customers, orders above SGD100 will qualify you for free Ninja Pack delivery.

All orders are shipped from Singapore. Singapore is an international hub for trade and commerce, and we're fortunate to be able to ship anywhere in the world quickly and efficiently.

Standard shipping time varies from country to country. For a list of estimated delivery times, please refer to this page: https://www.namokimods.com/pages/transit-times

Our expedited shipping option should reach you within 2-3 business days.

When shipping to international addresses, the recipient of the package will be responsible for import duties, fees and taxes upon delivery of your international order. This charge is determined by your local customs authority.

Unfortunately, we have no control over these charges, and cannot tell you what the cost might be, as customs policies and import duties vary widely from country to country. It might be a good idea to contact your local customs office for current charges before you order, so you are not surprised by charges you were not expecting.

Please note: International packages that are refused or abandoned will not be eligible for any type of reimbursement or reshipment.

We try our best to get all orders processed and fulfilled as rapidly as humanly possible. Often, your orders will be processed and packed long before our fulfillment partner can be notified of your request to combine your orders into one shipment. Furthermore, with consolidated orders, there's a higher likelihood of mistakes being made during the fulfillment process. 

To ensure that all orders are processed as quickly as possible, with less opportunity for error, we are unable to follow through on requests for multiple orders to be consolidated.

Here at namokiMODS, we stand behind the products that we sell and hope that you're satisfied with your purchase with us.

However, if you're ever unhappy with what you received, do drop us a message at https://www.namokimods.com/pages/support.

Kindly note that we are only able to process returns on products that are returned to us within 14 days of receipt. Returned products must also be in original, unused condition to be eligible. For more information on our returns and refunds policy, please refer here https://www.namokimods.com/policies/refund-policy

Return shipping costs will be borne by us if the return is a result of our error (ie. you received a wrong/damaged item).

If you're returning the product because of a change of mind, or you'd like to exchange it for another item, return shipping costs will be borne by you.

You should expect to receive your refund within four weeks of handing your package over to the return shipper. However, in many cases you will receive a refund more quickly.

This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you'd like to exchange an item, it's best to place a new order for the item you want before returning your original purchase. This ensures that your exchange item is in stock, and gets shipped to you without delays. When this is done, you can proceed with returning your original order for a full refund. Once we receive your return, we will process a refund for the cost of the returned item and send you an email. 

A common reason for sub-optimal bezel action is a bezel gasket that is either too thick or too thin for your watch.

If it feels too loose, you may need a thicker bezel gasket.

If it feels too tight, try removing the bezel and re-installing it onto your watch. If the bezel is able to turn more smoothly now, it probably means your current bezel gasket is too thick. 

If you'd like more advice on bezel gaskets and where to purchase them, you can drop us a message here.

On the bezel's product details page, you will be able to see the watches that our bezels are designed to be compatible with.

If you do not see your watch on this list, it's likely that your watch will not be compatible with this bezel.

We highly recommend pairing our sloped inserts with a one of our domed sapphire crystal options (NMK301 or NMK302). The original Seiko crystal is flat. When paired with a sloped bezel insert, there will be a big gap between the original Seiko crystal and the insert.

If you'd like to use a flat bezel insert, you'll be fine sticking with the stock Seiko crystal. However, if you want to upgrade to a sapphire crystal option, check out our Sapphire Crystal collection (except for NMK302 - this is designed specifically for use with sloped bezel inserts).

If you're upgrading the crystal on your watch to one of our sapphire crystal options, it's perfectly fine to re-use the crystal gasket that came on your watch.

If you're starting a watch build from ground up (ie. purchasing all parts individually), you'll need to be sure that you have a crystal gasket. If you need to purchase a crystal gasket separately, we do sell these (under our "Tools & More" section). 

If you're purchasing a watch case from us, we bundle it with all necessary gaskets, including the crystal gasket.

We use a mixture of lume on our hands - 95% C3 and 5% C1. This ratio allows the hands to look white-ish when in normal light, with a strong green glow in the dark. The colour of the green glow is very similar to Seiko Lumbirite.

We currently are only able to sell our watch hands in the configurations that are available on our website.

Drilled lugs are holes at the lugs drilled completely through the watch lugs, that allows the easy release of the springbars by poking a sharp tool through them. This allows you to swap out bracelets and straps a lot more conveniently.

Yes. All the cases we sell come bundled with a pair of spring bars, 1 x Bezel Click Spring, 1 x Crystal Gasket and 1 x Caseback gasket

Yes it is! You'll have to trim down the crown stem to fit your movement and watch case. 

Yes, you will have to purchase a new crown that is compatible with your NH35/NH36 movement. All the crowns we sell on our website will be compatible with NH35/NH36 movements.

Our dials are designed to work with movements that are designed for a 28.5mm dial diameter.

They will be compatible with these movements: S26, 7S36, 4R15, 4R35, 6R15, NE15, NH25, NH26, NH35, NH36, NH35A, NH36A, and more.

Some of the Seiko watch models that our dials will be compatible with: SNK803, SNK805, SNK807, SNK809, SKX007, SKX009, SKX011, SKX013, SKX015, SKX017, SNZF15, SNZF17, SNZF19, SNZG13, SNZG15, SNZH55 and more.

Our dials come with 4 feet at the base of the dial, allowing it to be used for either 3 or 4 o'clock crown positions. To fit either crown position movement, just snip off the 2 feet accordingly.

Even if you don't see your watch movement/model here, there's a chance that it will still be compatible with your watch. Drop us a message here if you'd like to clarify.

This depends on what watch movement you're using, and more specifically which spacer you're using on your watch.

If you are using an NH35 or NH36 movement or movement spacer, you should choose our NH compatible caseback. 

If you are using a stock Seiko movement or movement spacer (7S26, 4R36, etc) you should choose our 7S26 compatible caseback.

The movements that we currently sell are not regulated. We sell them as-is, direct from SII (Seiko Instruments Inc). However, we've received feedback that our movements have improved accuracy over the stock Seiko movements. 

There are a few things to consider when deciding which movement you'd like to purchase.

What dial is being used?

If it's a No Date, or Date Only dial, it doesn't matter if you choose a NH35 or NH36, as the day and date wheels will not be visible anyway.

What case is being used?

If it's a 3 o'clock crown case, it will be directly compatible with both our NH35 and NH36 movements, which are designed to be used with 3 o'clock cases. It just depends on which complication you'd like. NH36 is Day/Date, NH35 is Date only.

If it's a 4 o'clock crown case, our movement will still fit into the case. However, for the NH36 (Day/Date movement), the DAY wheel will be misaligned, because NH36 movements are designed to be used with 3 o'clock cases. Only the DAY wheel from the NH36 will be misaligned. The DATE wheel will most likely be aligned with the day/date window of your dial. 

To fix this issue, you'll have to source for a day wheel from a watch movement that is designed to be used with a 4 o'clock case. Most commonly, this is a 7S26 as they are relatively cheap and easy to find. You will then have to swap in this day wheel onto your NH36.