FREE INTERNATIONAL SHIPPING ON ORDERS ABOVE USD30

Have a question? We have answers.

Covid-19 Updates

Announcements

15th May 2020 COVID-19 Update

We are heavily subsidizing DHL Express Shipping (2-3 business days)

Countries that are temporarily suspending international shipments via Standard Shipping

Countries excluded from Express Shipping subsidy

Frequently Asked Questions

General

Covid-19 Updates: Is business as usual?

Discount codes - how do they work?

An item I want is out of stock. When will it be back in stock?

Orders

When will my order be shipped out?

Can I make amendments to my order after it's been placed?

Can I change my delivery address after placing an order?

How do I know when my order has been shipped out?

How do I track the status of my package?

How can I cancel an order that I've placed?

I've received a faulty product. What should I do?

I've received an incorrect product. What should I do?

Delivery & Shipping

Do you ship internationally?

How much does shipping cost?

Where do you ship from?

How long does shipping take?

Do I have to pay for customs duties and import taxes?

I've placed multiple separate orders on the same day. Can you consolidate my orders and refund me the shipping cost?

Returns, Refunds & Exchanges

What is your online returns policy?

Will I have to pay for return shipping?

How long will it take for my refund to be processed?

Can I exchange an item I received with another item on your store?

Products

Bezels

My bezel feels too loose/too tight. What can I do?

Will your bezel be compatible with my watch?

Bezel Inserts

I want a sloped bezel insert. What kind of crystal should I use?

I want to use a flat bezel insert. Do I need to change my crystal?

Crystals

I want to purchase a sapphire crystal from you. Do I need to purchase a crystal gasket separately?

Watch Hands

What lume is used for your watch hands?

Am I able to mix and match the watch hands on your website?

Cases

What are "drilled lugs"?

Do your cases come with springbars and gaskets?

Crowns

My crown stem is too long!

I'd like to use an NH35/NH36 movement. Do I need a new crown?

Dials

Will your dial be compatible with my watch?

Casebacks

What caseback should I choose for my watch?

Movements

Are your movements regulated?

Which movement should I choose from my watch?